Frequently Asked Questions
Everything you need to know about bringing Kalita quality into your home.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my Kalita order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your account.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are your materials sustainably sourced?
Yes, Kalita is committed to ethical sourcing. We prioritize reclaimed wood, organic textiles, and artisan partnerships to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm for larger home investments.